Customer Services

iconInformation Desks

The Information Desk is located on the Upper Ground entrance opposite Starbucks and The RADO|Switzerland Boutique. The desk offers customer service assistance, directions in and around the Centre and Plaza Merdeka merchandise sales & support. To contact reception call:+6082-239 408. In addition, tourist information can also be found here. The team within can offer tourism related information and leaflets on many local attractions.

iconParent and Baby Changing Room

Located on each level, a baby changing facility is available which includes a family washroom and urinals for under sevens. Alternative baby changing units and a breast feeding room are available on Level Three in Parkson.


iconToilet Facilities

Toilets and disabled toilets can be found at each level. Premium Paid Washrooms are available on Ground next to GUESS ACCESSORIES. For more information, call +6082 – 239 408.



For those with limited mobility the Plaza is able to provide a warm and friendly service to ensure all customers can enjoy their shopping experience. Use of these facilities must be booked in advance of your visit. All users must register before use of any equipment. Wheelchairs and free buggy pushchair hire is available

iconCar Parks

Ample car parking is spread over 6 acres provided for on levels P1 & P2 with multiple access points to the Plaza. Vehicular access will be smooth through the well designed entries and exit points that are integrated into the areas traffic flows. All parking bays are designated by red-green lights signifying parking bay availability to enhance your shopping experience.The ample parking will also serve to enhance the pedestrian flow of the surrounding historical retail streets.

iconFood Outlets

Here at Plaza Merdeka, we offer a wide variety of dining options, with over 21 restaurants, cafes & outlets for you to choose from. We've got you covered from everything from a Double Cheeseburger to Sarawak Laksa. The outlets are conveniently spread throughout the Plaza, so there is always somewhere close for you to stop and rest. Each of these food outlets are shown in the shops section of this site. These are also shown in our Store Guide which is available throughout the Centre and Customer Service desk. So beit a relaxing meal, a quick snack or a fast take away that you want, we've got it covered!


Opening Hours

10:00 am - 10:00 pm (Mon - Sun)