Customer Service

Information Desks

The Information Desk is located on the Upper Ground entrance opposite Starbucks and Gloria Jeans Coffees. This is where visitors to this mall can get customer service assistance, get to be shown directions to the various spots in and around the place, or get information on Plaza Merdeka merchandise sales & support. Tourist information and taxi service can also be obtained here where staffs can provide tourism-related information or provide leaflets on many local attractions. To contact the reception, call +6082-239 408.

Parent and Baby Changing Room

Available on each level of the mall, is a baby-changing facility which includes a family washroom and urinals for under-sevens. Alternative baby-changing units and a breast-feeding room are available on Level Three at Parkson. Baby strollers are available too at Customer Service.

Toilet Facilities

Toilets (including toilets for the disabled) can be found on each level. Premium Paid Washrooms are available on Ground Level next to Guess Accessories. For more information, call +6082 – 239 408.

Disabled/Mobility Facilities

For those with limited mobility, the Plaza is able to provide a warm and friendly service to ensure all customers can enjoy their shopping experience. Use of these facilities must be booked in advance of your visit. All users must register before the use of any equipment. Wheelchairs service is available.

Car Parks

A total area of 6 acres is allotted for vehicle parking which is on level P1 & P2 with multiple access points to the plaza. Vehicular access will be smooth through the well-designed entries and exit points that are integrated into the traffic flow of the areas. Vehicles can enter the mall from opposite the Post Office entrance or through the main Padang Merdeka entrance.


All parking lots are equipped with red-green lights to indicate the availability of each slot. This is to provide that extra help for motorists while they look for a place to park. And there is a car washing service at the car park, and free buggy service is available.


The ample parking space that is provided also serves to facilitate and ease the flow of pedestrians around the nearby historical retail streets.

Food Outlets

Here at Plaza Merdeka, we offer a wide variety of dining options, with over 21 restaurants, cafes & outlets for you to choose from. We’ve got you covered from everything from a Double Cheeseburger to Sarawak Laksa. The outlets, which have become a high traffic food court of the city, are conveniently spread throughout the plaza; so there’s always somewhere close for you to stop and rest. Each of these food outlets is shown in the shops section of this site. They are also shown in our Store Guide which is available throughout the Centre and Customer Service desk. So be it a relaxing meal, a quick snack or a fast take away that you want, we’ve got it covered!